Exchanges and returns

Items purchased on the Innovation Sports Website are new and guaranteed against any defect : a defective product will be refunded or replaced at no charge by Innovation Sports, if returned in its original packaging along with the delivery receipt. In order for the replacement to take place, the required items are to be returned within 15 business days of reception.

Exchange can only take place within the deadlines specified on the bill : 15 days for a refund and 30 days for an exchange.

Purchase will be refunded within 7 to 10 business days (depending on the processing of transaction by the concerned financial institution). The amount refunded by Innovation Sports excludes shipping fees that were previously included in the order’s value. The shipping fees are at the custumer’s expense.

For any product return, please go to ''My orders'' :

All returns must be shipped to :

Return department

1375 Frank-Carrel, Suite 27, Québec, Qc G1N 2E7 Canada
Tel. / Fax : (418) 478-1520 • 1-855-478-1520